Questions related to orders.

How can I cancel my order?
Please send us a message using the contact form. Include your order number (not your PayPal transaction) and request that your order be cancelled. As long ...
Fri, 9 Aug, 2019 at 10:58 AM
How can I edit my order?
Orders can not be edited. However, you can send us a message requesting that we cancel your order so that you can place an updated order. 
Fri, 9 Aug, 2019 at 10:59 AM
Can I combine my orders?
As long as your orders havent shipped you can request to have them combined. Please send a support message and include all order numbers (not PayPal transa...
Wed, 5 Aug, 2020 at 1:19 PM
Can I request a refund/return?
Yes, we allow returns within 14 days of receiving the item. The items must be unused and in brand new condition. For returns, customers are responsible f...
Wed, 10 Feb, 2021 at 9:29 AM
Can I change my shipping address?
Yes. As long as the order hasn't shipped you can request to have your shipping address changed. Please send a support message with your order number a...
Fri, 9 Aug, 2019 at 11:01 AM
I was charged, but my order did not go through.
What you are most likely seeing is a pending charge. Pending charges happen when an order is attempted, but there is an issue with processing the order (suc...
Fri, 9 Aug, 2019 at 11:01 AM
Why is there sales tax on my order?
NovelKeys is subject to sales taxes in states where we have established a physical presence or economic nexus.  Having nexus in a state means that we have ...
Tue, 6 Apr, 2021 at 8:34 AM