Questions related to shipping

Why hasn't my order shipped?
Is your order part of a GB or pre-order? Make sure to check out the product's page to see. We also have a 3-5 business day processing time for a...
Thu, 13 Aug, 2020 at 7:20 AM
How long does it take to ship my order?
We have a 3-5 business day processing time for all orders. Please allow for the full processing time to pass before sending a support email. Business days d...
Sat, 25 Jul, 2020 at 3:31 PM
How long does shipping take?
For USPS First Class - 3-5 business days For USPS Priority - 2-3 business days For USPS First Class International - 3-5 weeks For USPS Priority Internationa...
Tue, 18 Aug, 2020 at 8:13 AM
Why is shipping so expensive?
The rates that are shown for shipping are the actual shipping costs pulled from USPS and Fedex. We have a highly discounted rate for our Fedex shipping, and...
Sat, 11 Jul, 2020 at 7:35 AM
Can you undervalue my order for customs?
Sorry, but we have to mark the value of the items exactly as how they were purchased. You are responsible for the import taxes and duties on your order.  ...
Fri, 9 Aug, 2019 at 10:44 AM
Where are you located?
We are located in WV in the United States
Fri, 9 Aug, 2019 at 10:45 AM
My order says delivered, but it actually was not delivered.
Sometimes USPS accidentally marks something as delivered, when it was not. This will almost always work itself out within 5-7 business days. Please wait a...
Fri, 9 Aug, 2019 at 10:45 AM
Do I have to pay for customs/import fees?
Yes, any type of customs/import/VAT fees are to be paid by the customer. Please note that our Fedex services that say "With Taxes Included" now co...
Wed, 4 Dec, 2019 at 7:20 AM
COVID-19 Shipments
Due to the COVID-19 pandemic, your order may arrive later than expected.  The USPS and most other mail carriers are dealing with a backlog of mail and packa...
Mon, 26 Oct, 2020 at 10:29 AM
Why are duties and taxes "x" amount? They should only be "y" amount.
When you have the option for the shipping service Fedex with taxes included, it will include all charges and fees to have the product arrive to your door. T...
Mon, 21 Dec, 2020 at 9:54 PM