Is your order part of a GB or pre-order? Make sure to check out the product's page to see. We also have a 2-3 business day processing time for a...

We have a 2-3 business day processing time for all orders. Please allow for the full processing time to pass before sending a support email.

For USPS First Class - 3-5 business days For USPS Priority - 2-3 business days For USPS First Class International - 3-5 weeks For USPS Priority Internationa...

The rates that are shown for shipping are the actual shipping costs pulled from USPS and Fedex. We have a highly discounted rate for our Fedex shipping, and...

Sorry, but we have to mark the value of the items exactly as how they were purchased. You are responsible for the import taxes and duties on your order.  ...

We are located in WV in the United States

Sometimes USPS accidentally marks something as delivered, when it was not. This will almost always work itself out within 5-7 business days. Please wait a...

Yes, any type of customs/import/VAT fees are to be paid by the customer. Please note that our Fedex services that say "With Taxes Included" now co...

Due to the COVID-19 pandemic, your order may arrive later than expected.  The USPS and most other mail carriers are dealing with a backlog of mail and packa...