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Why hasn't my order shipped?
How long does it take to ship my order?
How long does shipping take?
Why is shipping so expensive?
Can you undervalue my order for customs?
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Are your switches retooled?
Will BOX switches break my keycaps?
Do out of stock switches impact the switch tester selection?
How many switches come in 1 quantity of "x" switch?
Will you sell me 1 of each switch that you have?
What switches come with the tester?
Why can't I see the switch selection?
Can I purchase just the switches and not the tester?
Can I have multiples of the same switch on the same tester?
Inventory and Updates
When will "x" product be restocked?
Can I reserve "x" product once it is restocked?
What is the latest news on "x" group buy/preorder?
I am trying to add "x" amount of quantity to my cart, but it is only letting me choose a lower number.
How can I cancel my order?
How can I edit my order?
Can I combine my orders?
Can I request a refund/return?
Can I change my shipping address?
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I sent a support email, but I have not heard back.
I haven't heard back from you on Reddit, Instagram, Discord, Facebook, etc. Why aren't you answering?
Group Buys and Preorders
What is a group buy?
What is the latest news for my GB or preorder?
Why does it take so long to get the product made?
When will "x" keycap set/group buy get run again?
Why can't I add more/different items to my cart with GB items?
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Who designed your logo?
My item looks slightly different than the picture.