Shipping 9

• Why hasn't my order shipped?
• How long does it take to ship my order?
• How long does shipping take?
• Why is shipping so expensive?
• Can you undervalue my order for customs?

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Switches 5

• Are your switches retooled?
• Will BOX switches break my keycaps?
• Do out of stock switches impact the switch tester selection?
• How many switches come in 1 quantity of "x" switch?
• Will you sell me 1 of each switch that you have?

Switch Testers 4

• What switches come with the tester?
• Why can't I see the switch selection?
• Can I purchase just the switches and not the tester?
• Can I have multiples of the same switch on the same tester?

Inventory and Updates 4

• When will "x" product be restocked?
• Can I reserve "x" product once it is restocked?
• What is the latest news on "x" group buy/preorder?
• I am trying to add "x" amount of quantity to my cart, but it is only letting me choose a lower number.

Orders 7

• How can I cancel my order?
• How can I edit my order?
• Can I combine my orders?
• Can I request a refund/return?
• Can I change my shipping address?

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Support 3

• I sent a support email, but I have not heard back.
• I haven't heard back from you on Reddit, Instagram, Discord, Facebook, etc. Why aren't you answering?
• What is your Discord server?

Group Buys and Preorders 7

• What is a group buy?
• What is the latest news for my GB or preorder?
• Why does it take so long to get the product made?
• When will "x" keycap set/group buy get run again?
• Why can't I add more/different items to my cart with GB items?

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Random 3

• Who designed your logo?
• My item looks slightly different than the picture.
• Why is there sales tax on my order?